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Business Call Alert
Live Call Handling
Voicemail to Email
Call Transfer
Music on Hold
Call Recording
Business Mobile
Fax Number |
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Out of Hours
Queuing
Statistics
Hunt Group
Voiceover Service
Identify Withheld Callers
Call Tripping
Payment Facilities |
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If you work from home or off your mobile, work to deadlines or operate more than one business, this Unique feature would be great for you. Our Business Call Alert lets you know, before you accept the call, that its from your business line - so you can answer the call correctly!
When answering any Incoming Call, we will always inform you when a call is received through your business line. Upon answering a call and before connection to the call, our interactive message gives you 3 options:
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Key [1] to be connected straight to the caller. |
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Key [2] the caller goes straight through to voicemail so you can hear the message they leave, as they leave it. You can Key (1) at anytime to speak to the caller. |
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Key [3] to put the call directly through to voicemail. | | |
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Calls pass seamlessly to us, your caller having the impression of speaking to your reception / switchboard directly. Calls will be answered promptly in your company name by allocated receptionists acting on your instructions and will ask the following questions:
Callers Name.
Callers Address.
Type of Service required.
Call recordings will be immediately be delivered by email to the address of you choosing and can also be accessed over the phone - your options are numerous. | | |
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Voicemail to Email converts your voicemail to audio files and emails them to your computer. You get a permanent record of the message on your computer, that you can access from anywhere you have access to your emails.
Wherever you are, you always know when a customer has called and you can collect voice messages from anywhere.
Every mailbox can have its own personalised voicemail greeting and then have the message emailed to any address which is identified. | |
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Astonishingly permits you to transfer callers between any telephone and mobile in the UK. Ideal if there us more than one person in the company.
Calls made to you can be diverted to any fixed line or mobile on any UK network, or even overseas. By keying [#] to put the caller on hold, you may then transfer the call. The Call will automatically disconnect from your handset and transfer to your desired contact.
Callers will be played music while they hold.
This is ideal if you there is more than 1 person working in the company, you work in different locations or you wish to take calls on the mobile and transfer them to a landline, or you wish your partner for example to transfer that important call you are waiting for to your mobile. | |
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Have the ability to place a caller on hold, and play them your choice of music while they wait. Works even from mobiles!
At any time during the call with your customer, you can press Key [#] to put the caller on hold with our Music-on-hold service. To retrieve the call, simply Key [#].
Want to choose your own music on hold? Once you have a licence, you can request us to play any CD. Your licence can be obtained directly from the Performing Rights Society. A really professional feature! | |
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Recording Calls.
All incoming calls can be digitally and fully recorded for any length of time by pressing one key. Simply press the * key at any time during the conversation. Amazingly, both sides of the entire conversation will be recorded from the beginning and no part of the conversation will be lost. The recording which will be saved for 28 days can be instantly played back by accessing your Mailbox.
We also provide a service where recordings can be emailed to you. The recording is automatically recorded and retrieval is easy - whether it contained quotes, directions, contact details or legal information direct to your mailbox or desktop. | |
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Business Line Mobile Number
Coming through to you normal mobile - why give out your personal number to business contacts?
Each Business Line Mobile Number, diverts (for free the UK) through to the same mobile phone as your personal one. The product is designed for BUSINESS calls, not for personal calls.
The service, will of course, let you know, before you accept the call, that it's a business call.
This service can be used on any phone in the UK - landline or mobile, so if the users mobile phone is lost, stolen, low battery, forgotten for the day or broken, one phone call will ensure all business calls will continue to be received. Users can divert this number to any other phone (for totally free of charge) - back to the office or to a colleague with them that day. The number is UNTRACEABLE, and may not allow withheld incoming calls.
International Business Mobile Phone Number
With our Business Line Mobile Phone Number you can avoid all roaming costs when abroad - and have your UK business contacts call you on a UK 070 number, not knowing that you are abroad. The product is basically a phone number, coming through to you normal mobile which is not owned by the normal mobile networks, but by YOU.
If abroad, all the user needs to do is have local mobile phone number in the country they are in, and calls on the 070 number can be diverted - avoiding costly roaming charges.
This service is available in over 100 countries worldwide. | |
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We could offer you a FAX LINE phone number, which would be the number next to your Business Phone number. This also
INCLUDES free divert options which allow the fax to be delivered to any landline in the UK. If you own a fax, or are planning on getting one, this ensures your stationary looks professional, and you do not need to print any new numbers if you move office or home - your numbers will not change.
Even if you dont own a fax machine, using this service guarantees you will always have access to one! | |
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Starts when you decide with a messages saying your offices are now closed. Automatically turns off when you want it to! | |
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Never be engaged again or lose a call to the competition (or even worse BT ansa 1571!)
This facility will in effect provide unlimited incoming lines to the number being called. The caller will never hear a busy tone nor be connected to an answer phone; their call will be intercepted by a queuing system where callers will be informed for example, that their call is important and to continue to hold!
Our network will continuously try connecting the call to the allocated DDI until it is free. If required, depending on your criteria, if say a caller has been waiting for more than 2 minutes the call will be re-route to an alternative destination. Call queuing can even let your caller know how long they can expect to wait before their call is answered. | |
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To assist you in tracking your advertising, to find out more about who calling, or simply to check call vs conversion rate, call statistics will help you. We can provide statistics in the following areas:
Call Duration per call.
Average call length.
Area of the country.
Amount of Calls.
We can set it to automatically email you every week so you can keep up to date with your statistics. | |
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Hunt Group - Calls ring on more than one phone simultaneously (i.e. the whole Sales force). The first to answer is connected, the rest are simply cut off. | |
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To avoid and screen nuisance, withheld and unwanted calls, whenever a number is "withheld" CallShield can obtain and provide you with the name of the caller before putting through the call.
Useful for security and protection. | | |
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Where there is no answer on one phone, the call will trip over to the next identified phone(s). | | |
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The Automated Telephone Payment System enables callers to:
Make Card Payments over the phone.
Buy tickets for events - Member Priority Line / Non Members.
Purchase Membership Subscription - and have a membership
number allocated whilst on the phone.
Offer information- Directions, Web Address, Service Details, delivery
times etc (self updating if required).
Have the payment processed whilst the caller is on hold on the line.
Confirmation of purchase sent to email and / or by SMS. | | |
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